Terms of Service

01Who you are contracting with

These terms are an agreement between you and TIDAL SYSTEMS LLC. TIDAL, we and us mean TIDAL SYSTEMS LLC throughout, and every engagement, invoice and payment runs through that company.

Tidal Systems builds and runs software: client work, and its own products such as US Water Index, Tidal Skills and Vane. This site, tidalwebs.com, is where the company and its client work are described, and these terms cover that work. Where a product has its own terms, those govern the product.

02Billing and payments

• Project work is quoted and invoiced as agreed in writing before the work starts.
• Ongoing agreements are billed monthly through Stripe and renew automatically each month unless cancelled.
• You may cancel an ongoing agreement at any time by writing to support@tidalwebs.com.
• Partial months are not prorated.

03Refund policy

Payments are non-refundable. You may cancel at any time, but no refund is provided for the current billing cycle.

04Client responsibilities

• Provide accurate and timely content, access, and decisions needed to do the work.
• Ensure you have the rights to any text, images, data, or media you submit.
• Maintain valid payment information.

05Ownership

• You own the software we build for you, along with your content, your data, and your accounts.
• TIDAL retains ownership of its own internal tooling, libraries, and methods, which are not specific to any one client.
• On cancellation you keep everything built for you, and we will hand over anything still in our possession.

06Support and updates

Support and update frequency depends on the agreement. Same-day updates apply to requests submitted before 5 PM Eastern and are typically made within 24 hours. Requests made on non-business days may be delayed until the next business day.

07Limitation of liability

The work is provided as is. TIDAL does not warrant that a system will run uninterrupted or error free, or that it will suit a purpose that was not agreed in writing before the work started.

TIDAL is not responsible for:

• Downtime caused by hosting providers or other third-party services.
• Client content that violates copyright or legal requirements.
• Losses arising from misuse of client login credentials.

To the fullest extent the law allows, TIDAL is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost data or lost business, even where TIDAL was told those losses were possible.

TIDAL's total liability for any claim connected to the work is limited to the amount you paid TIDAL in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law.

08Termination

We reserve the right to suspend or end service if:

• Payments are not made on time.
• A client violates these terms.

09Governing law

These terms are governed by the laws of the State of North Carolina, USA.

10Contact

For support or legal enquiries, email us at support@tidalwebs.com.