Terms of Service

01Billing and payments

• Project work is quoted and invoiced as agreed in writing before the work starts.
• Ongoing agreements are billed monthly through Stripe and renew automatically each month unless cancelled.
• You may cancel an ongoing agreement at any time by writing to support@tidalwebs.com.
• Partial months are not prorated.

02Refund policy

Payments are non-refundable. You may cancel at any time, but no refund is provided for the current billing cycle.

03Client responsibilities

• Provide accurate and timely content, access, and decisions needed to do the work.
• Ensure you have the rights to any text, images, data, or media you submit.
• Maintain valid payment information.

04Ownership

• You own the software we build for you, along with your content, your data, and your accounts.
• TIDAL retains ownership of its own internal tooling, libraries, and methods, which are not specific to any one client.
• On cancellation you keep everything built for you, and we will hand over anything still in our possession.

05Support and updates

Support and update frequency depends on the agreement. Same-day updates apply to requests submitted before 5 PM Eastern and are typically made within 24 hours. Requests made on non-business days may be delayed until the next business day.

06Limitation of liability

TIDAL is not responsible for:

• Downtime caused by hosting providers or other third-party services.
• Client content that violates copyright or legal requirements.
• Losses arising from misuse of client login credentials.

07Termination

We reserve the right to suspend or end service if:

• Payments are not made on time.
• A client violates these terms.

08Governing law

These terms are governed by the laws of the State of North Carolina, USA.

09Contact

For support or legal enquiries, email us at support@tidalwebs.com.